We want you to be completely happy with your purchase. If something isn’t quite right, we’re here to help and will always aim to resolve things fairly and quickly

Our Returns Policy

• You have 14 days from delivery to request a return
• Items need to be unused and in original condition — packaging, tags, and protective wrapping all included
• Rackets specifically must still have their original protective wrap on
• Anything showing wear, damage, or missing its packaging may be turned down or only partially refunded
• You'll need proof of purchase

How to Start a Return

• Email info@lyxpadel.com with your order number and the reason for the return
• We'll confirm approval and walk you through sending it back
• Items returned without approval first may not be accepted

A few things worth knowing:

• You're responsible for return shipping costs
• Use a tracked service and hold onto your proof of postage — the item is your responsibility until it reaches us
• If the return is because of a fault, damage, or a mistake on our end, we'll cover the return postage

Damages & Issues

Check your order as soon as it arrives, and contact us within 7 days if anything's faulty, damaged, or wrong. Send us your order number, a quick description of the problem, and photos of the item plus its packaging. We pack everything carefully, but if something does slip through, we'll make it right.

Exchanges

We don't run direct swaps. The quickest route to a replacement is returning the original and placing a fresh order once your return's approved.

Refunds

• Every return gets inspected on arrival
• Approved refunds go back to whatever you originally paid with
• Give it 5–10 working days to land
• Original shipping costs aren't refunded unless the return was due to our error or a fault

Any Questions:
Email info@lyxpadel.com and we'll get back to you.